Rental Agreement | Big Lick Tote Co.

BIG LICK TOTE CO.
RENTAL AGREEMENT & TERMS OF SERVICE
Effective Date: August 20, 2026

This Rental Agreement and Terms of Service (“Agreement”) applies to reusable moving totes and any other rental equipment or accessories provided by Big Lick Tote Co. (“Big Lick,” “we,” “us,” or “our”) to the person or business renting the equipment (“Customer,” “you,” or “your”).

By signing this Agreement or accepting it electronically during the rental process, you agree to the following terms.

1. RENTAL EQUIPMENT
Big Lick Tote Co. rents reusable plastic moving totes and, when applicable, additional rental equipment or accessories identified in the Customer’s confirmed order.
All rented equipment remains the property of Big Lick Tote Co. at all times. Renting equipment does not provide the Customer with any ownership interest in the equipment.
The quantity of totes and any additional equipment included in the rental will be shown in the Customer’s confirmed order.

2. RESERVATION CONFIRMATION
Submitting an order or rental request does not automatically guarantee a reservation.
Big Lick Tote Co. may review:
• Requested rental dates
• Equipment availability
• Delivery location
• Pickup location
• Service-area eligibility
• Special delivery or pickup requirements
A reservation is considered confirmed only after Big Lick Tote Co. approves the rental request and provides confirmation to the Customer.
The final rental price and payment requirements will be provided as part of the confirmed order.

3. STANDARD RENTAL PERIOD
Unless otherwise stated in the Customer’s confirmed order, the standard Big Lick Tote Co. rental period is two (2) weeks.
The rental period begins on the scheduled delivery date and ends on the scheduled pickup date.
The Customer is responsible for having all rental equipment:
• Empty
• Accessible
• Reasonably clean of loose debris
• Ready for pickup
on the scheduled pickup date.

4. RENTAL EXTENSIONS
Rental extensions may be available.
Customers must contact Big Lick Tote Co. before the scheduled pickup date to request an extension.
Extensions:
• Are subject to equipment availability
• Must be approved by Big Lick Tote Co.
• Are not guaranteed until confirmed
• Cost 35% of the original package rental price for each additional week
For example, a rental package originally priced at $120 would cost $42 for each approved additional week.
An approved extension changes the scheduled pickup date but does not transfer ownership of the rental equipment to the Customer.

5. UNAPPROVED LATE RENTALS
If the Customer keeps the rental equipment beyond the scheduled pickup date without an approved extension, Big Lick Tote Co. may charge 35% of the original package rental price for each additional week, or portion of a week, that the equipment remains outstanding.
The Customer should contact Big Lick Tote Co. as soon as possible if circumstances prevent the equipment from being returned as scheduled.

6. DELIVERY AND PICKUP
The Customer must provide accurate delivery and pickup information, including:
• Street address
• Customer contact information
• Delivery instructions
• Pickup instructions
• Gate or building access information
• Any conditions that could reasonably affect delivery or pickup
Delivery and pickup locations must be within Big Lick Tote Co.’s approved service area unless other arrangements are approved in advance.
Customers should notify Big Lick Tote Co. about:
• Stairs
• Restricted entrances
• Elevators
• Gated properties
• Limited parking
• Construction
• Unsafe walkways
• Animals that need to be secured
• Other access restrictions
Big Lick Tote Co. may refuse or reschedule a delivery or pickup when conditions reasonably appear unsafe.

7. FAILED DELIVERY OR PICKUP
A $35 additional-trip fee may apply when Big Lick Tote Co. makes a scheduled delivery or pickup attempt but cannot complete the service because of circumstances within the Customer’s control.
Examples include:
• Required access is unavailable
• A gate or building is locked
• An incorrect address was provided
• Rental equipment is not accessible
• Totes have not been emptied
• Equipment has been moved to an undisclosed location
• A person required to provide access is unavailable
The $35 fee will not apply when the failed attempt results from:
• An error by Big Lick Tote Co.
• Severe weather
• Unsafe road conditions
• Vehicle breakdown
• Other circumstances outside the Customer’s reasonable control

8. EQUIPMENT COUNT AND CONDITION
Big Lick Tote Co. will provide equipment that has been inspected and prepared for rental.
The Customer should notify Big Lick Tote Co. promptly if:
• The tote quantity does not match the confirmed order
• Equipment is already cracked or damaged when delivered
• An accessory listed on the order is missing
• Equipment appears unusable
Customers are encouraged to report existing damage or discrepancies as soon as reasonably possible after delivery.
Normal scratches, scuffs, and cosmetic wear are expected and are not considered Customer-caused damage.
Big Lick Tote Co. may photograph or otherwise document equipment quantity and condition at delivery and pickup.

9. CUSTOMER RESPONSIBILITY FOR RENTAL EQUIPMENT
The Customer is responsible for providing reasonable care for Big Lick Tote Co. equipment while it is in the Customer’s possession.
Customers agree to:
• Keep equipment reasonably secure
• Use equipment only for its intended purpose
• Protect equipment from unnecessary damage
• Keep totes away from open flames and excessive heat
• Return all equipment included with the rental
• Notify Big Lick Tote Co. if equipment is lost, stolen, or significantly damaged
Customers may transport the totes between their delivery location and moving destination as reasonably necessary for their move.

10. TOTE WEIGHT LIMIT
Big Lick Tote Co. moving totes are designed for ordinary household and office moving items.
Maximum recommended loaded weight: 50 pounds per tote.
Customers are responsible for properly distributing the weight of their belongings.
Heavy items such as books, tools, and similar belongings should be divided between multiple totes rather than concentrated into a single overloaded tote.

11. SAFE USE
Big Lick Tote Co. totes should not be:
• Used as ladders
• Used as steps
• Used as stools or chairs
• Stood or sat upon
• Intentionally dropped
• Thrown
• Dragged in a manner likely to cause damage
• Overfilled so the lid cannot properly close
• Exposed to excessive heat or open flame
• Modified, drilled, cut, or painted
The Customer is responsible for safely lifting and moving loaded totes.

12. ASSUMPTION OF RISK AND PERSONAL INJURY
The Customer understands that packing, lifting, carrying, stacking, loading, unloading, and transporting moving totes and personal belongings involve ordinary risks of personal injury.
These risks may include:
• Muscle strains and sprains
• Back injuries
• Slips, trips, and falls
• Pinched or crushed fingers or hands
• Injuries caused by falling or shifting totes
• Injuries caused by lifting excessive weight
• Injuries caused by improperly stacked or unsecured totes
• Injuries resulting from misuse of rental equipment
The Customer is responsible for determining whether they can safely lift, carry, move, or stack a loaded tote and should obtain assistance when appropriate.
The Customer agrees to follow the 50-pound maximum recommended loaded weight per tote and all safe-use requirements contained in this Agreement.
The Customer voluntarily assumes the ordinary and inherent risks associated with the Customer’s own:
• Packing
• Lifting
• Carrying
• Stacking
• Loading
• Unloading
• Transportation
• Handling and use of the rental equipment
Big Lick Tote Co. does not control how the Customer, members of the Customer’s household, movers, contractors, or other third parties pack, lift, carry, transport, stack, or otherwise handle the rental equipment after delivery.
The Customer is responsible for injuries, property damage, or losses resulting from the Customer’s:
• Overloading of a tote
• Improper lifting or carrying
• Improper stacking
• Failure to properly secure totes during transportation
• Use of a tote as a ladder, step, stool, chair, platform, or other prohibited use
• Intentional or negligent misuse of rental equipment
• Failure to follow the safe-use requirements contained in this Agreement
Nothing in this section is intended to waive, release, or limit any responsibility of Big Lick Tote Co. that cannot legally be waived or limited under Virginia law.

13. PROHIBITED ITEMS
Customers may not knowingly use Big Lick Tote Co. equipment to store or transport:
• Flammable materials
• Explosive materials
• Hazardous chemicals
• Hazardous waste
• Illegal substances or property
• Hot materials
• Live animals
• Leaking containers
• Materials likely to permanently stain or contaminate the tote
Permanent markers, paints, permanent adhesives, or other materials that cannot reasonably be removed should not be applied to rental equipment.

14. CUSTOMER PERSONAL PROPERTY
Big Lick Tote Co. provides reusable moving totes and related rental equipment.
Unless specifically agreed otherwise in writing, Big Lick Tote Co. is not a moving company and does not pack, load, transport, unload, or supervise the Customer’s personal belongings.
The Customer is responsible for:
• Selecting appropriate items for the totes
• Packing belongings securely
• Protecting fragile items
• Providing appropriate cushioning
• Lifting loaded totes safely
• Transporting belongings safely
• Securing belongings during transportation
Unless separately agreed in writing, Big Lick Tote Co. does not provide insurance coverage for the Customer’s personal belongings.
Big Lick Tote Co. is not responsible for damage caused by improper packing, overloading, insufficient cushioning, mishandling, or transportation performed by the Customer or another third party.

15. LOST, STOLEN, MISSING, OR DAMAGED EQUIPMENT
The Customer may be responsible for rental equipment that is:
• Lost
• Stolen while in the Customer’s possession
• Not returned
• Cracked or broken beyond normal use
• Melted or heat damaged
• Permanently altered
• Permanently stained
• Contaminated beyond reasonable restoration
• Otherwise damaged beyond ordinary wear
Tote Replacement Fee: $30 per tote.
Normal scratches, scuffs, and cosmetic wear associated with ordinary moving use will not result in a damage charge.
Other rental equipment or accessories may be charged at the replacement amount disclosed in the Customer’s confirmed order or applicable fee schedule.

16. CLEANING
Customers are not required to deep-clean or sanitize the totes before returning them.
Before pickup, Customers should:
• Remove all personal belongings
• Remove trash
• Remove loose debris
• Remove excessive dirt or residue when reasonably possible
• Leave totes empty and ready for pickup
Big Lick Tote Co. will handle routine cleaning and sanitizing between rentals.
Extraordinary Cleaning
An extraordinary cleaning fee starting at $25 may apply when equipment is returned with conditions requiring substantially more cleaning than normal rental use.
Examples may include:
• Grease
• Paint
• Excessive mud
• Significant food spills
• Strong or persistent odors
• Bodily fluids
• Hazardous contamination
• Significant sticky residue
The final cleaning charge will be based on the condition of the equipment and the reasonable cleaning required.
If a tote cannot reasonably be restored for future rental, Big Lick Tote Co. may instead charge the applicable $30 replacement fee.
Big Lick Tote Co. will not charge an extraordinary cleaning fee for ordinary household dust, minor dirt, or normal moving use.

17. CANCELLATION POLICY
More Than 72 Hours Before Delivery
Cancellations received more than 72 hours before the scheduled delivery are eligible for a full refund.
Between 24 and 72 Hours Before Delivery
Cancellations received between 24 and 72 hours before scheduled delivery are subject to a $25 cancellation fee.
Any remaining prepaid rental amount will be refunded.
Less Than 24 Hours Before Delivery
Cancellations received less than 24 hours before the scheduled delivery may be charged 50% of the rental price.
Any remaining prepaid amount will be refunded.
Refund processing times may depend on the Customer’s payment provider.

18. RESCHEDULING
Customers may request one free reschedule when the request is made at least 24 hours before the scheduled delivery or pickup.
All requested date changes:
• Are subject to equipment availability
• Must be approved by Big Lick Tote Co.
• Are not guaranteed until confirmed
Changes requested after equipment has already been dispatched or after Big Lick Tote Co. has attempted service may be subject to the $35 additional-trip fee when applicable.

19. WEATHER AND CONDITIONS BEYOND OUR CONTROL
Big Lick Tote Co. may delay or reschedule delivery or pickup when conditions make service unsafe or impractical.
Examples include:
• Severe weather
• Flooding
• Snow or ice
• Unsafe road conditions
• Road closures
• Vehicle breakdown
• Accidents
• Natural disasters
• Government restrictions
• Other circumstances outside Big Lick Tote Co.’s reasonable control
When reasonably possible, Big Lick Tote Co. will contact the Customer and arrange another service time.
Customers will not be charged a late fee solely because Big Lick Tote Co. postponed a scheduled pickup for these reasons.

20. PAYMENT
The Customer agrees to pay the rental price shown in the confirmed order.
Potential additional charges permitted under this Agreement may include:
• Rental extensions
• Late rental charges
• Lost equipment
• Missing equipment
• Damage beyond ordinary wear
• Extraordinary cleaning
• Failed delivery or pickup attempts
• Other services specifically approved by the Customer
If a payment processor securely maintains an authorized Customer payment method, the Customer authorizes Big Lick Tote Co. to charge amounts properly due under this Agreement to the extent permitted by applicable law.
If no authorized stored payment method is available, Big Lick Tote Co. may invoice the Customer for amounts properly due.
Customers may request an explanation of any additional charge.

21. SAFE DELIVERY AND PICKUP CONDITIONS

Customers are responsible for providing reasonably safe access for Big Lick Tote Co. personnel.

Customers should:

Keep walkways reasonably clear
Secure animals when necessary
Inform Big Lick Tote Co. about known hazards
Provide reasonable access to the agreed delivery or pickup location

Big Lick Tote Co. personnel may decline to enter or continue working in an area that reasonably appears unsafe.

22. THIRD-PARTY MOVERS AND SERVICE PROVIDERS

Big Lick Tote Co. is not responsible for the acts or omissions of:

Moving companies
Transportation providers
Contractors
Building personnel
Friends
Family members
Other third parties used by the Customer

Any agreement between the Customer and a third-party mover or service provider is separate from this Agreement.

23. CUSTOMER MISUSE, THIRD-PARTY CLAIMS, AND INDEMNIFICATION

The Customer is responsible for losses, property damage, personal injuries, claims, or expenses resulting from the Customer’s:

Misuse of rental equipment
Prohibited use of rental equipment
Overloading of totes
Improper lifting, carrying, stacking, or transportation
Intentional destruction of rental equipment
Unauthorized alteration of rental equipment
Use of rental equipment in violation of this Agreement
Failure to provide reasonably safe delivery or pickup access

The Customer is also responsible for the use of Big Lick Tote Co. rental equipment by members of the Customer’s household, guests, employees, contractors, movers, or other persons to whom the Customer knowingly provides access to the equipment, to the extent permitted by applicable law.

Third-Party Claims

To the extent permitted by Virginia law, the Customer agrees to indemnify and hold Big Lick Tote Co. harmless from reasonable losses, damages, liabilities, claims, judgments, and expenses arising from a third-party claim to the extent the claim is caused by:

The Customer’s misuse of the rental equipment
The Customer’s violation of this Agreement
The Customer’s intentional or negligent acts involving the rental equipment
The Customer’s improper loading, lifting, stacking, transportation, or handling of the equipment
The use or misuse of the equipment by a person to whom the Customer knowingly provided access

This indemnification obligation applies only to the extent that the claim results from conduct for which the Customer is responsible.

The Customer is not required under this section to indemnify Big Lick Tote Co. for a claim to the extent the claim is caused by Big Lick Tote Co.’s own negligence, willful misconduct, or other conduct for which liability cannot lawfully be shifted to the Customer.

If Big Lick Tote Co. seeks indemnification under this section for a third-party claim, Big Lick Tote Co. will provide the Customer with reasonable notice of the claim when practicable.

Nothing in this section prevents an injured third party from pursuing any rights that person may have under applicable law.

24. INDIRECT OR CONSEQUENTIAL LOSSES

To the extent permitted by applicable law, Big Lick Tote Co. will not be responsible for indirect or consequential economic losses arising from circumstances outside its reasonable control.

Examples may include:

Missed moving schedules
Third-party moving expenses
Lost business time
Business interruption

Nothing in this section limits any right or remedy that applicable law does not allow Big Lick Tote Co. to limit.

25. OWNERSHIP OF EQUIPMENT

All rental equipment remains the property of Big Lick Tote Co.

Customers may not:

Sell rental equipment
Give rental equipment away
Dispose of rental equipment
Permanently modify rental equipment
Claim ownership of rental equipment
Intentionally withhold rental equipment after the rental period

If equipment remains unreturned after reasonable attempts to arrange its return, Big Lick Tote Co. may pursue lawful methods to recover the equipment or amounts properly owed.

26. GOVERNING LAW

This Agreement will be governed by the laws of the Commonwealth of Virginia, except where applicable law requires otherwise.

Any legal proceeding relating to this Agreement may be brought in a court of competent jurisdiction as permitted by applicable law.

27. SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

28. NO WAIVER

If Big Lick Tote Co. does not immediately enforce a provision of this Agreement, that does not permanently waive the right to enforce that provision later.

29. ENTIRE AGREEMENT

This Agreement, together with:

The Customer’s confirmed order
Any applicable fee schedule
Any specifically agreed written modifications

represents the agreement between Big Lick Tote Co. and the Customer regarding the rental.

If a confirmed order contains a specific rental term that differs from a general provision of this Agreement, the specific confirmed-order term will control for that rental.

30. CONTACT INFORMATION

Questions, extension requests, cancellation requests, scheduling changes, or equipment issues should be directed to:

Big Lick Tote Co.

Email: biglicktotes@gmail.com
Website: biglicktotes.com

CUSTOMER ACKNOWLEDGMENT

By signing or electronically accepting this Agreement, the Customer confirms that:

The Customer has read this Agreement.
The Customer agrees to its terms.
The information supplied for the rental is accurate.
The Customer understands that Big Lick Tote Co. retains ownership of all rental equipment.
The Customer agrees to return all rented equipment.
The Customer understands the applicable replacement, cleaning, cancellation, extension, and additional-trip fees.
The Customer understands that the standard rental period is two weeks unless otherwise stated in the confirmed order.
The Customer understands the safe-use requirements and acknowledges the ordinary risks associated with packing, lifting, transporting, and handling loaded totes.

Customers are responsible for providing reasonably safe access for Big Lick Tote Co. personnel.
Customers should:
• Keep walkways reasonably clear
• Secure animals when necessary
• Inform Big Lick Tote Co. about known hazards
• Provide reasonable access to the agreed delivery or pickup location
Big Lick Tote Co. personnel may decline to enter or continue working in an area that reasonably appears unsafe.

22. THIRD-PARTY MOVERS AND SERVICE PROVIDERS
Big Lick Tote Co. is not responsible for the acts or omissions of:
• Moving companies
• Transportation providers
• Contractors
• Building personnel
• Friends
• Family members
• Other third parties used by the Customer
Any agreement between the Customer and a third-party mover or service provider is separate from this Agreement.

23. CUSTOMER MISUSE, THIRD-PARTY CLAIMS, AND INDEMNIFICATION
The Customer is responsible for losses, property damage, personal injuries, claims, or expenses resulting from the Customer’s:
• Misuse of rental equipment
• Prohibited use of rental equipment
• Overloading of totes
• Improper lifting, carrying, stacking, or transportation
• Intentional destruction of rental equipment
• Unauthorized alteration of rental equipment
• Use of rental equipment in violation of this Agreement
• Failure to provide reasonably safe delivery or pickup access
The Customer is also responsible for the use of Big Lick Tote Co. rental equipment by members of the Customer’s household, guests, employees, contractors, movers, or other persons to whom the Customer knowingly provides access to the equipment, to the extent permitted by applicable law.
Third-Party Claims
To the extent permitted by Virginia law, the Customer agrees to indemnify and hold Big Lick Tote Co. harmless from reasonable losses, damages, liabilities, claims, judgments, and expenses arising from a third-party claim to the extent the claim is caused by:
• The Customer’s misuse of the rental equipment
• The Customer’s violation of this Agreement
• The Customer’s intentional or negligent acts involving the rental equipment
• The Customer’s improper loading, lifting, stacking, transportation, or handling of the equipment
• The use or misuse of the equipment by a person to whom the Customer knowingly provided access
This indemnification obligation applies only to the extent that the claim results from conduct for which the Customer is responsible.
The Customer is not required under this section to indemnify Big Lick Tote Co. for a claim to the extent the claim is caused by Big Lick Tote Co.’s own negligence, willful misconduct, or other conduct for which liability cannot lawfully be shifted to the Customer.
If Big Lick Tote Co. seeks indemnification under this section for a third-party claim, Big Lick Tote Co. will provide the Customer with reasonable notice of the claim when practicable.
Nothing in this section prevents an injured third party from pursuing any rights that person may have under applicable law.

24. INDIRECT OR CONSEQUENTIAL LOSSES
To the extent permitted by applicable law, Big Lick Tote Co. will not be responsible for indirect or consequential economic losses arising from circumstances outside its reasonable control.
Examples may include:
• Missed moving schedules
• Third-party moving expenses
• Lost business time
• Business interruption
Nothing in this section limits any right or remedy that applicable law does not allow Big Lick Tote Co. to limit.

25. OWNERSHIP OF EQUIPMENT
All rental equipment remains the property of Big Lick Tote Co.
Customers may not:
• Sell rental equipment
• Give rental equipment away
• Dispose of rental equipment
• Permanently modify rental equipment
• Claim ownership of rental equipment
• Intentionally withhold rental equipment after the rental period
If equipment remains unreturned after reasonable attempts to arrange its return, Big Lick Tote Co. may pursue lawful methods to recover the equipment or amounts properly owed.

26. GOVERNING LAW
This Agreement will be governed by the laws of the Commonwealth of Virginia, except where applicable law requires otherwise.
Any legal proceeding relating to this Agreement may be brought in a court of competent jurisdiction as permitted by applicable law.

27. SEVERABILITY
If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

28. NO WAIVER
If Big Lick Tote Co. does not immediately enforce a provision of this Agreement, that does not permanently waive the right to enforce that provision later.

29. ENTIRE AGREEMENT
This Agreement, together with:
• The Customer’s confirmed order
• Any applicable fee schedule
• Any specifically agreed written modifications
represents the agreement between Big Lick Tote Co. and the Customer regarding the rental.
If a confirmed order contains a specific rental term that differs from a general provision of this Agreement, the specific confirmed-order term will control for that rental.

30. CONTACT INFORMATION
Questions, extension requests, cancellation requests, scheduling changes, or equipment issues should be directed to:
Big Lick Tote Co.
Email: biglicktotes@gmail.com
Website: biglicktotes.com

CUSTOMER ACKNOWLEDGMENT
By signing or electronically accepting this Agreement, the Customer confirms that:
• The Customer has read this Agreement.
• The Customer agrees to its terms.
• The information supplied for the rental is accurate.
• The Customer understands that Big Lick Tote Co. retains ownership of all rental equipment.
• The Customer agrees to return all rented equipment.
• The Customer understands the applicable replacement, cleaning, cancellation, extension, and additional-trip fees.
• The Customer understands that the standard rental period is two weeks unless otherwise stated in the confirmed order.
• The Customer understands the safe-use requirements and acknowledges the ordinary risks associated with packing, lifting, transporting, and handling loaded totes.